Patients and users
Information, rights and complaints
On this page you will find how the laboratory works, your rights, the documents for pharmacogenetic tests and how to make a complaint or give feedback.
How the test works
Blood is drawn at the facility of the doctor requesting the test, who sends the sample to the laboratory with the request form.
The report is sent to the requesting doctor, who interprets it in the light of your clinical situation and discusses it with you.
For questions about your test, please ask your doctor first; the laboratory is also available at the contacts at the bottom of this page.
Your rights
- Confidentiality: samples, data and results are handled under Regulation (EU) 2016/679 (GDPR) and professional secrecy.
- Free and revocable consent: consent to pharmacogenetic tests is voluntary; you can change or withdraw it at any time, with no effect on your care.
- Choice about results: you can decide whether or not to be informed of the results and of any new findings.
- Use of your sample: pharmacogenetic samples are stored for 10 years; leftover material is used for other purposes (research, IVDR performance evaluation) only with your specific consent and in anonymised form.
- Information: you have the right to clear explanations about the test and to ask any questions you wish.
Documents
Pharmacogenetic tests: consent and information sheet
Before a pharmacogenetic test the patient reads the information sheet and signs the informed consent, which the requesting doctor keeps and sends in copy with the sample. The documents (in Italian) are for both patients and clinicians.
Complaints and feedback
How to make a complaint
Patients, clinicians and clients can report a problem or make a complaint about the laboratory's service (turnaround, reports, sample handling, communication). Every complaint is recorded and handled under the laboratory's quality system procedures, with a written reply.
- Who to contact: the Head of the Laboratory, Prof. Antonio D'Avolio.
- How: by email to info@tdm-torino.org with «Complaint» in the subject, by post to the laboratory address, or by phone to the office (+39 011 439 3979).
- What to include: your name and contact details, the date and a description of the problem and, if possible, the sample or report reference (no clinical data needed).
- Alternatively: you can contact the Public Relations Office (URP) of ASL Città di Torino.